Refund policy

Refund & Return Policy

At XO Book Co., we want you to love what you've ordered. If something isn't right, we're here to help.

Returns
We accept returns within 7 days of delivery. Items must be in their original condition — unread, unmarked, and in original packaging where applicable.

The following items are not eligible for return:
- Gift cards
- Items marked as final sale

How to Return
To initiate a return, please contact us at hello@xobookco.nz with your order number and reason for return. We'll provide instructions from there.

Damaged or Incorrect Items
If your order arrives damaged or you've received the wrong item, please contact us within 7 days of delivery with a photo of the issue. We'll arrange a replacement or full refund at no cost to you.

Refunds
Once your return is received and inspected, we'll notify you by email. Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges
We're happy to exchange items for a different title or product where stock allows. Please contact us to arrange an exchange.

Return Shipping
Customers are responsible for return shipping costs unless the item is damaged or incorrect. We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Questions?
Get in touch at hello@xobookco.nz — we're always happy to help.